Questions, feedback, suggestions for additional products while we grow our business is appreciated!
Our eMail address is included above, or you may use the eMail/Comment Submit Form at bottom of this page.
Our office is located in Florida/USA and telephone support is available at: (321) 252-8187 Mon-Sat 8am-7pm East Coast Time (please note that we are not currently set up for over-the-phone credit card transactions - this is to protect you. Giving out your credit card information over the phone to a stranger where they will then manually enter into a computer - is far less safe than directly entering your information yourself via secure internet connection to PayPal/Google Checkout System)
Our Goal is to offer exceptional Customer Service -
and as such, e-mails and phone calls are typically answered within 1
hour of posting 7 Days a week! (except during the late evening/early
morning hours)
We
search the
planet to find the best performance, highest user rated flashlights
& outdoor gear and offer them at competitive prices and exceptional
service.
We
know -
since we don't just sell these products - we use them too. We have
many years of LEO Uniformed Patrol & Special Operations Duties,
Search & Rescue, plus years of cycling-hiking-backpacking-camping
experience, and, we are world
travelers with over 90 years experience! All flashlights are checked for proper operation, all batteries are charged up prior to shipping, and, all items are generally shipped same day as purchase*. (24-48 hours or more for communication or shipping - is not acceptable!) Thank You for Your Interest!
PURCHASING We accept all major credit cards - Credit Card purchases may be made quickly and securely via our easy to use Paypal or Google Check Out Shopping Cart System (NOTE: Having a Paypal or Google Account is not required to make purchase).
BEST PRICE GUARANTEE All prices include "FREE" USA First Class shipping w/ Delivery Confirmation, and orders are typically shipped same day! USA Orders over $100 are shipped via USPS Priority Service.(We do not have any hidden fees or surcharges!)
illuminationGear will match or beat any
advertised USA "Shipped Price" at time of purchase.
Our low price guarantee applies to new, identical products
of the same brand that are available at a retail store or retail Internet
site. This price protection plan does not apply to sale items, limited
quantity offers, manufacturer's rebates, closeouts, clearances, out of stock items, bulk
quantity items, or typographical errors.
*SHIPPING & HANDLING Just as we strive to reply to all eMail and Phone Queries within 1 hour, we typically ship out all in-stock products SAME DAY - Monday through Saturday (as long as order has been placed prior to 4pm East Coast Time). Items marked as out of stock will ship as soon as available - and you will be notified. Click here and Enter USPS Delivery Confirmation Number for update on Delivery.
International Orders require additional postage, and customs paperwork delivered in person to post office for mailing to a verified address - as such we require 24-48 hours to process. We are not responsible for loss of Internationally shipped items due to the complexities involved.
RETURN / EXCHANGE POLICY Shop knowing that your order is
backed by a 100% Money Back Guarantee. If product received is not what was expected - within
15 days we'll gladly take it back and give Customer a full refund - less
shipping costs, or, we'll give full credit towards another item (Customer choice) - as long as
product is received in original condition (All returns must be received
as shipped - with original packaging, accessories, manuals, etc).
If product is defective, we will gladly swap it out with new one within the first 15 days, after 15 days the Manufacturers Warranty will apply, and, as an AUTHORIZED DEALER for the products we sell - we will facilitate with the Manufacturer when necessary. (NOTE: Dissassembly of product will void warranty)
Customer is responsible for return postage, and must request an RMA number with proof of purchase prior to return/exchange of merchandise.
Mailing Address: illuminationGear PO Box 560674 Rockledge, FL 32956 USA
PRIVACY POLICY We do
not sell or trade personal information collected from you - nor do we
ask that you create or sign up for an account or "membership" with us.
